The phrase "Web 2.0" has probably set the record for going from cutting-edge concept to an entry in Buzzword Bingo.  The implications of the collaborative web, along with the dramatically changed expectations of our patrons and clients, mean that we need to reevaluate how we provide information services within our organizations.  Mary Ellen will give her perspective on the impact of Web 2.0 on library services and how we will re-define our jobs to take advantage of the best of Web 2.0. 

Mary Ellen Bates is the owner of Bates Information Services, providing business research to business professionals and special librarians, and consulting and training services for the information industry.  She is the author of six books and innumerable articles, and is a frequent international speaker.  She is active in SLA and the Association of Independent Information Professionals.  She lives near Boulder, Colorado with her two dogs.