SLA CE Courses
All CE courses are ticketed events. Use the proper ticket number for registration.
Special student rate of $95 for all SLA and Division CE courses unless otherwise indicated.
Each course is ranked by level of instruction.
Levels:
B = Basic
I = Intermediate
A = Advanced
Saturday, June 6
100 · Beyond HTML: Information Design, Cognition, and the Computer Interface
8:00 a.m. - 12:00 noon
Member: $110 · Nonmember: $135 · I
The Beyond HTML course on information design will provide librarians and information professionals with theoretical, experimental, and aesthetic evidence for regularly and intentionally (rather than occasionally or accidentally) producing better human-computer interfaces, with particular emphasis on the effective and ineffective HTML styles of today's WWW that correspond to or contradict our current understanding of cognition and learning. Lecture, demonstration, and individual and small group in-class activities with class feedback will provide practical discussion points and the ability to share opinions and reinforce understanding, as well as give this course a workshop atmosphere. Note: HTML instruction will not be part of this course, though a working knowledge of the WWW and basic HTML is advisable.
Instructor: Charles Greenberg, Columbia University
110 · Middle Management Institute
Analytical Tools
9:00 a.m. to 4:00 p.m. · I
115 · Middle Management Institute
Human Resources
9:00 a.m. to 4:00 p.m. · I
120 · Internal Consulting Skills
9:00 a.m. to 4:00 p.m.
Member: $205 $#183; Nonmember: $235 · I
Internal Consulting Skills addresses the competencies needed for anyone engaging in a consulting relationship, a role considerably important to an information manager's success within an organization. The course covers theory, thinking, and practices of well-known consultants like Peter Block and Ron and Gordon Lippett. It also provides practice exercises in negotiating and evaluating client needs, phases of consulting, and ethics. Participants will be provided with an "Internal Consultant's Guide."
Instructor: Linda McFadden, Independent Consultant
125 · Intranet Primer for Information Professionals
9:00 a.m. to 4:00 p.m.
Member: $205 · Nonmember: $235 · B
This non-technical course is an introduction to building an Intranet knowledge center. Learn the lingo, master the concepts and explore management issues so you can converse with your technical staff and management. Explore Intranet-enabled document management systems, search engines and IOLS systems. Discover how full-text and database content can be managed. Also, learn how CDs can be accessed via the Intranet; how to get usage analysis from the library's Web server, and much more.
Instructors: Howard McQueen and Jean E. DeMatteo, McQueen Consulting
130 · Making Successful Change in the Chaotic Information Environment
9:00 a.m. to 4:00 p.m.
Member: $215 · Nonmember: $245 · I A
Today's information environment is changing daily. Organizations that leverage these new technologies and resources must change too. But many technical and organizational changes fail because of human elements that increase resistance to change. (The course fee includes tools to assess target readiness and sponsorship for the change, and strategies to reduce resistance.)
Instructor: Barbara M. Speigelman, Westinghouse Electronic Corporation
135· The One-Person Library: Tasks and Management
9:00 a.m. to 4:00 p.m.
Member: $205 · Nonmember: $235 · I A
Librarians and other information services professionals working in a one-person situation (that is, with no other information professional in the immediate workplace) are required to organize their tasks differently from other information workers. This seminar sets forth strategies for ensuring management and information-delivery success in the operation of the one-person library. Topics to be covered include: successful management of the single staff library; time management; networking and connection; financial management; and the value of exceptional customer service and marketing to the success of the one-person library.
Instructor: Guy St. Clair, SMR International
140 · Outsourcing
9:00 a.m. to 4:00 p.m.
Member: $205 · Nonmember: $235 · I
This course, designed to demystify what outsourcing is and what it can be, is for information professionals who wish to learn more about how outsourcing works (or doesn't work). An extensive course outline will be provided to facilitate in-class note-taking and to list further information sources. Literature from outsourcing vendors will be available.
Instructor: Alice Sizer Warner, Information Guild
170 · Search Engines for Your Intranet
1:00 p.m. to 5:00 p.m.
Member: $110 · Nonmember: $135 · I
The myriad of ever-improving search tools that are available to those wishing to find information on the Web are now being utilized to increase the productivity of Intranets. This session discusses adding search capabilities to your Intranet, whether to build your own tool or to try an off-the-shelf one, and describes some of the tools currently available. Participants will learn about search engine characteristics, their strengths and weaknesses, as well as their benefits. Covers Lycos, Infoseek, Webcrawler, AltaVista, and others.
Instructor: Dr. David Sachs, Pace University, School of Computer Science and Information Systems
Sunday, June 7
200 · Serving Your Web Visitors (and yourself) More Effectively: A Short Course in Web Demographics Measurement Techniques
8:00 a.m. - 12:00 noon
Member: $110 · Nonmember: $135 · I
Are you interested in creating better and more effective Web sites? Knowing your potential Web audience is extremely important for anyone who has a product, service, or message to deliver. This session points the way to the key sources of Web demographics (log files) and shows you how to interpret the data. Then you will look at a variety of software programs that will enable you to track your site's visitors and measure their key activities. Finally, you will learn about ways to make your Web site more inviting and engaging and how to bring the right visitors back to your site time after time.
Instructor: Dr. David Sachs, Pace University, School of Computer Science and Information Systems
110 · Middle Management Institute
Analytical Tools
9:00 a.m. to 4:00 p.m. · I
115 · Middle Management Institute
Human Resources
9:00 a.m. to 4:00 p.m. · I
215 · Building the Corporate Intranet Knowledge Center
9:00 a.m. to 4:00
Member: $205·Nonmember: $235 · I A
This course examines technical issues related to handling structured (database) and unstructured (full-text) data and accessing CDs & other non-client/server databases from internal Web pages. Other topics include Intranet-enabled document management systems and search engines; IOLS systems; news services; internal forums and conferencing; Web subscriptions and firewall issues. Key Intranet products and technologies will be discussed and demonstrated throughout the course. Pre-requisites: Familiarity with local and wide-area networking concepts as well as terminology and use of web browser. Some portions of this workshop are technical.
Instructors: Howard McQueen and
Jean E. DeMatteo, McQueen Consulting
220 · Coaches Corner: Leadership Skills & Techniques
9:00 a.m. to 4:00
Member: $205·Nonmember: $235 · A
Leadership skills and techniques have never been more important than today. As roles, services, and delivery options continue to change every day in our information world, we are faced with many crucial issues. This interactive, facilitated discussion will enable library leaders, managers, and supervisors with a staff of ten or more to openly discuss, among peers, those challenges uppermost in their minds, including: direction planning, partnering with senior management, setting priorities, identifying and sacrificing obsolete services, team building, and coaching. Ideas will be shared with colleagues in similar environments in an atmosphere designed to foster networking, learning, and solutions.
Instructors: Rebecca Jones and Jane Dysart, Dysart & Jones Associates
225 · Exceptional Information Delivery: Using the TQM/QIM/SLA Competencies Connection
9:00 a.m. to 4:00 p.m.
Member: $205 · Nonmember: $235 · I A
Library and information services management has entered a new age of accountability. The provision of information, even in "traditional" library settings, is no longer accepted by funding authorities as "inherently good." Library and information services professionals must now justify their existence. Applying the basic concepts of quality management to library and information units can lead to success in the validation of services. This seminar provides a basic overview of quality management theory and offers practical techniques for the creation or enhancement of quality assurance programs in an information services environment.
Instructor: Guy St. Clair, SMR International
230 · Functional Space Planning/Evaluation for Libraries and Business Information Centers
9:00 a.m. to 4:00 p.m.
Member: $205 · Nonmember: $235 · B
This course is intended to assist the special librarian in meeting all of the challenges related to the design process in the library of today and tomorrow. In today's dynamic environment, where libraries are planned for a two-year obsolescence, the librarian needs to prepare not only for this generation of the plan, but how to react to future needs with minimal disruptions as we move further to the electronic/virtual library. The accent will be on up front needs analysis, presenting your needs and working with staff, management, architect/space planner and whomever else will be involved. Design will be discussed in a case study framework, but the main thrust will be project preparation and the balancing of functional needs against esthetic/architectural goals during the process.
Instructor: Charles Finnerty, Designs for Information
235 · How to Make Your Training Sessions Come Alive
9:00 a.m. to 4:00 p.m.
Member: $205 · Nonmember: $235 · B I
This course is designed for librarians who want to excel as trainers. It is based on the premise that there is no such thing as a boring topic - a savvy librarian can turn any topic, no matter how potentially boring, into an engaging, enjoyable and memorable learning experience.
You will learn how to:
Instructor: Joanne Feirerman, Seminars in Communication
240 · Librarians as Entrepreneurs
9:00 a.m. to 4:00 p.m.
Member: $205 · Nonmember: $235 · I
This course explores how independent librarians/entrepreneurs charge fees for an increasingly wide variety of information services. Included:
- how to manage being self-employed;
- how and what to sell and to whom;
- what to charge;
- planning;
- managing money; and
- where to work.
A case study will be included among extensive written materials.
Instructor: Alice Sizer Warner, Information Guild
245 · Managing Upward
9:00 a.m. to 4:00 p.m.
Member: $205 · Nonmember: $235 · I
This session is designed to help you work more effectively with your supervisor and with other senior-level managers in the organization. We will examine, through discussion and exercises, some of the theoretical and practical principles of managing upward:
Instructor: Dr. Kevin P. Kearns, University of Pittsburgh
250 · Team Concepts for Emerging Organizational Architectures
9:00 a.m. to 4:00 p.m.
Member: $205 · Nonmember: $235 · I
Organizational structures are changing rapidly due to new technologies, competencies and relationships. Team Concepts for Emerging Organizational Architectures is designed to help librarians apply the latest thinking and best practices of teams to ensure their own successful leadership and collaborative partnership with their respective organizations. The course covers the following:
Instructor: Linda McFadden, Independent Consultant
315 · Guidelines for Successfully Teaching the Internet
1:00 p.m. to 5:00 p.m.
Member: $110 · Nonmember: $135 · I
Special librarians as information intermediaries are the natural choice others turn to for guidance in learning to use the Internet. This course guides special librarians through the process of designing an introductory course successfully using the World Wide Web. The course will cover setting objectives, structuring meaningful exercises, preparing course materials which will help your students continue learning at their own pace, introducing terminology and important concepts, troubleshooting, and preparing for an optimal learning environment. Additional pointers on customizing the course for your organization will be provided.
Instructor: Pamela Cibbarelli, Cibbarelli's
Thursday, June 11
730 · Analyzing Costs for Effective Decision-Making
9:00 a.m. to 4:00 p.m.
Member: $205 · Nonmember: $235 · I
This course incorporates the basic principles of cost accounting relevant to library operations. Topics include: value of cost information; direct and indirect costs; variable costs; personnel, fringe benefits and other expenses; determining full cost of services; calculating unit costs; analyzing costs vs. benefits; evaluating alternatives; cost recovery; and capital budgeting.
Instructor: Madeline J. Daubert, MLS, CPA
735 · Benchmarking for Strategic Performance Improvement
9:00 a.m. to 4:00 p.m.
Member: $205 · Nonmember: $235 · B I
This introductory course helps librarians learn to use the total quality tool of benchmarking to achieve increased library performance improvements that support the strategies and objectives of upper management. Librarians will learn benchmarking benefits and pitfalls; how to identify critical success indicators; how to develop meaningful metrics; and how to use the five-step benchmarking model.
Instructor: Annette Gohlke, Library Benchmarking International
740 · Using the Internet to Train Users and Staff: Techniques for Developing Training Modules
9:00 a.m. to 4:00 p.m.
Member: $205 · Nonmember: $235 · B
The course covers the benefits and techniques of developing Web-based Intranet/Internet tutorials for either staff or library users. All libraries experience turnover and training time is often at a premium. Tutorials can be used to maximize the training of staff on library basics such as company policies, acquisitions, or the reference interview. Another use for tutorials is to help our remote clients use products and services more efficiently. This aspect of our work will become more and more important as clients come to rely on information supplied to them remotely by employers, libraries, the government, and others on the Web. Users will need guidance and training on how to effectively and efficiently use specific tools in conjunction with in-library materials, and other online sources. They will also need help in evaluating tools. All of these can be put into Web-based tutorials and these tutorials can be made available to our users hour after hour, day after day.
Instructor: Susan Ardis, University of Texas-Austin
760 · Copyright in the Electronic Age
9:00 a.m. to 4:30 p.m.
Member: $205·Nonmember: $235 · B
This course is designed to provide librarians with an overview of the current status of the U.S. copyright law and its impact on library services. Emphasis is on the copyright status of print, audiovisual and electronic information as well as computer programs, databases, electronic journals, the Internet, and the World Wide Web. Participants will focus on copyright law basics and learn to evaluate potential users of copyrighted works in libraries and to apply considerations for formulating institutional and organizational copyright policies. Specific provisions of the U.S. Copyright Act, existing guidelines, the White Paper, library association response to the White Paper, pending congressional proposals, and recent court decisions are discussed.
Instructor: Laura Gasaway, University of North Carolina
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