The following sessions are just a sample of the many programs and events taking place during SLA 2005. Visit the online Personal Planner for a listing of all conference events.
Branding 101: What it Takes to Build a Library Brand
Saturday, June 4, 2005 8:00AM - 12:00PM
Location: Toronto Convention Ctr, Room: 201A
A successful brand is a dynamic mix of customer perceptions and memories shaped by a 360 degree image strategy, diligently maintained with focused communications, and fine-tuned to take advantage of opportunities and react to marketplace conditions. This four hour workshop explores the multiple facets of a brand, how branding impacts marketing and communications activities, the steps required to establish a brand, and how branding tools are applied to establish customer recognition and loyalty for traditional and virtual information services
Speaker(s):
Christine A. Olson, Principal Consultant, Chris Olson & Associates
Ticketed Event #140 Price: $199 mbr/$299 nmbr
SLA Units: Professional Development Center
Getting Your Message Across
Saturday, June 4, 2005 8:00AM - 5:00PM
Location: Toronto Convention Ctr, Room: 201C
Communicate Clearly & Effectively
Everyone needs to package information for clear and effective communication. This course is important to anyone with upcoming presentations at work and for leaders within the organization. Learn how to customize your messages for effective transmission. A clear understanding of how adults learn will be imparted to all attendees. Prerequisites are minimal and include a good command of English and a basic knowledge of PowerPoint.
Speaker(s):
Helen Ann Brown, Information Services Librarian, Weill Cornell Medical Library
Ticketed Event #115 Price: $299 mbr/$399 nmbr
SLA Units: Solo Librarians Division
Negotiation Skills for Information Professionals
Saturday, June 4, 2005 8:00AM - 5:00PM
Location: Toronto Convention Ctr, Room: 201D
How to Negotiate Anything!
Dread your next vendor contract renewal? No problem interviewing but nervous when you get to the salary discussion? In this dynamic and interactive workshop, attorney and consultant, Jennifer R. Pitarresi, outlines the basic tenets in the art of negotiating and offers pointers to increase bargaining power in virtually any situation.
Difficulty Level: Level 1
Speaker(s):
Ms. Jennifer Pitarresi, Consultant, JP Consulting
Ticketed Event #120 Price: $299 mbr/$399 nmbr
SLA Units: Leadership and Management Division
Creating a Knowledge Sharing Culture
Saturday, June 4, 2005 9:00AM - 12:00PM
Location: Toronto Convention Ctr, Room: 205A
A knowledge sharing culture can help you and your organization deal successfully with change and globalization, but creating such a culture can be a challenge. This session introduces the requirements for success and the tools for facilitating collaboration. It focuses on how the information center can take a leadership role to encourage knowledge sharing behavior by modeling best practices, creating an organizational taxonomies, and positioning the information center as the educator and connector.
Audiences: All attendees
Speaker(s):
Libby Trudell, Dialog
Anthony Danko, Dialog
Ticketed Event #190 Price: $199 mbr/$299 nmbr
SLA Units: Professional Development Center
Sponsors: Dialog
Adding Value to Information Services
Saturday, June 4, 2005 1:00PM - 4:00PM
Location: Toronto Convention Ctr, Room: 205A
Do you need to move your information services up the value chain? To succeed in today's business environment, information professionals must add value through evaluation, analysis and packaging. This session introduces a value-added matrix for use in assessing current competencies and organizational needs. A comprehensive case study provides a hands-on opportunity to refresh your skills in information synthesis and presentation.
Audiences: All attendees
Speaker(s):
Betty Jo Hibberd, Dialog
Liz Blankson-Hemans , Dialog
Ticketed Event #191 Price: $199 mbr/$299 nmbr
SLA Units: Professional Development Center
Sponsors: Dialog
Fee Vs Free and Beyond: Convincing Your Boss that Quality Counts
Saturday, June 4, 2005 1:00PM - 4:00PM
Location: Toronto Convention Ctr, Room: 202C
Many information consumers seem to accept “good enough” when information professionals can provide better than that. Make your users—and your boss— aware of the value that you can add. Attend this course and learn: -When to choose free versus fee-based services -Post-processing tools and techniques -Adding value to search results
Audiences: All attendees
Speaker(s):
Mary Ellen Bates, Bates Information Services
Ticketed Event #192 Price: $199 mbr/$299 nmbr
SLA Units: Professional Development Center
Sponsors: Factiva
Building a Knowledge-Exchanging Culture
Sunday, June 5, 2005 8:00AM - 12:00PM
Location: Toronto Convention Ctr, Room: 202B
No self-respecting organization should try to promote ‘Knowledge Sharing’! It’s far too vague. People need to understand what knowledge they should give, to whom, and why, and what they’ll get in exchange. This workshop will present ways of promoting knowledge exchanges that benefit both the organization and individuals in it, with examples based on experience. Participants will plan practical action to introduce new ways of thinking and acting in this respect in their own organizations. Level: Intermediate to Advanced
Audiences: All attendees
Speaker(s):
Liz Orna, PhD FCLIP, Orna Information and Editorial Consultancy
Ticketed Event #315 Price: $199 mbr/$299 nmbr
SLA Units: Professional Development Center
Making It Count- Measuring & Communicating the Value of Special Libraries and Information Centers
Sunday, June 5, 2005 8:00AM - 12:00PM
Location: Toronto Convention Ctr, Room: 201B
The course focuses on an approach for identifying, measuring and communicating the value of library and information services (LIS) that promotes alignment with the mission and goals of the parent organization. The course includes hands-on exercises in which participants reflect on the mission of the parent organization and identify 2-3 organizational goals, 2-3 ways in which library and information services contribute to those goals, ways to measure those contributions, and how to communicate their value to management.
Speaker(s):
Lisl Zach, Louisiana State Univ.
Eileen Abels, University of Maryland
Ticketed Event #240 Price: $199 mbr/$299 nmbr
SLA Units: Professional Development Center
Planning Library Promotion Campaigns
Sunday, June 5, 2005 8:00AM - 12:00PM
Location: Toronto Convention Ctr, Room: 201E
Learn what it takes to create successful library promotion campaigns as an experienced library marketing consultant leads you through the process of crafting a campaign. Afterwards work in a team to outline promotion campaigns for common library promotion scenarios. Teams will be coached by the consultant, with everyone sharing their campaign outlines at the end of the workshop. Attendees will take home a promotion campaign outline and usage notes; lists of ideas and resources; and the promotion campaigns developed by the teams.
Speaker(s):
Christine A. Olson, Principal Consultant, Chris Olson & Associates
Ticketed Event #230 Price: $199 mbr/$299 nmbr
SLA Units: Professional Development Center
How to Make Fear User Friendly
Sunday, June 5, 2005 1:00PM - 5:00PM
Location: Toronto Convention Ctr, Room: 201B
Fear is supposed to be our No. 1 resource, but we have allowed it to become debilitating. By raising awareness about what sets off our nervous system, by managing our life pressures better and by learning to react to stressful situations, we can become more productive in our jobs and personal lives. Michael Clarkson shows us how to do this in three ways: through our nervous system, by worrying wisely and by overcoming specific fears and phobias. (Note: This is considered intermediate)
Speaker(s):
Michael Clarkson, Fear Doctor
Ticketed Event #350 Price: $199 mbr/$299 nmbr
SLA Units: Professional Development Center
Succeeding at Project Management: What Information Professionals Need to Know
Sunday, June 5, 2005 1:00PM - 4:00PM
Location: Toronto Convention Ctr, Room: 201F
Keeping projects on time and on budget has been a business mantra for years and many information professionals have picked up their skills in an ad hoc manner. Attend this course and learn more about: - Key skills for project managers - Pitfalls to Avoid - Resources for enhancing project management This course provides an introduction to Project Management including a definition of project management terminology and the types of projects that information professionals that may be involved in that can benefit from using project management skills. The 4 stages of a project life cycle—initiation, planning, execution and close-out will be examined in depth. Interactive exercises will help reinforce the learning.
Audiences: All attendees
Speaker(s):
Tina Byrne, MLS, Project Manager, Factiva
Ticketed Event# 395 Price: $199 mbr/$299nmbr
SLA Units: Professional Development Center
Sponsors: Factiva
Corporate Librarians in a Legal Setting Roundtable
Sunday, June 5, 2005 1:30PM - 3:00PM
Location: Toronto Convention Ctr, Room: 201E
We're Not That Different!
We're not that different! Corporate librarian in a legal setting or legal librarian in a corporate setting. What are the differences? What do we have in common? Hear your counterparts speak about their jobs. Learn where our jobs intersect and share tips useful to everyone.
Moderator(s):
Jill Gray, Dewey Ballantine LLP
Speaker(s):
Kathleen M. Pritz , Senior Corporate Library Specialist , Skadden Arps Slate Meagher & Flom
Nancy Sadler Baldwin, Vice President, Morgan Stanley Law Division Library
SLA Units: Legal Division
Sponsors: Global Securities Information
Communicating with Clients: Innovations and Inspiration
Monday, June 6, 2005 11:30AM - 1:00PM
Location: Toronto Convention Ctr, Room: 203C
Best practices & successful projects shared
Whether you work in an advertising agency or for an advertiser, you have a group of 'clients' who use your services. Join Chris Olson as she shares important tips to keep you and your brand top-of-mind. Find out the most effective strategies for promoting your information services to your diverse clientele and see what some of our Division members have been up to, as they showcase examples of effective communication pieces.
Audiences: All attendees
Speaker(s):
Christine A. Olson, Principal Consultant, Chris Olson & Associates
SLA Units: Advertising & Marketing Division
Return on Investment
Monday, June 6, 2005 11:30AM - 1:00PM
Location: Toronto Convention Ctr, Room: 205D
Making the Business Case for your Library
Learn how a study of the Environmental Protection Agency libraries made the Business Case that Libraries provide substantial value to the Agency, its professional staff, stakeholders and the public.
Audiences: All attendees
Moderator(s):
Mr Ed Burgess, Director, Combined Arms Research Library, U.S. Army Command and General Staff College
Speaker(s):
Richard L. Huffine, National Program Manager, Office of Environmental Info EPA National Library Network
SLA Units: Military Librarians Division
Sponsors: John Wiley & Sons, Inc
The Next Information Revolution
Monday, June 6, 2005 11:30AM - 1:00PM
Location: Toronto Convention Ctr, 104A-B
Our Role as Revolutionaries
Looking ahead at the impact of technology and the web on our profession and how we can thrive on this change and turn challenging situations into new opportunities for professional growth.
Audiences: All attendees
Speaker(s):
Mary Ellen Bates, Bates Information Services
SLA Units: News Division
Embedded Librarians for Project Teams and Communities of Interest
Monday, June 6, 2005 3:30PM - 5:00PM
Location: Toronto Convention Ctr, Room: 203C
Tools and Techniques That Make Them
Leading organizations are getting librarians out of the libraries and into project teams, communities of interest, and other work groups. Often these librarians combine internal knowledge management with research and information analysis. Come learn about the tools and techniques that make them effective in this new way of working.
Difficulty Level: Level 2
Audiences: All attendees
Moderator(s):
Ms. Mary Talley, Project Director, Axelroth & Associates
Speaker(s):
John Peverley, Research Supervisor, Bain & Company
Barbara Rother, Senior Information Analyst, The MITRE Corporation
SLA Units: Leadership and Management Division
Speak As If Your Career Depended On It!
Monday, June 6, 2005 3:30PM - 5:00PM
Location: Toronto Convention Ctr, 201C
Designed to aid all attendees to better communicate, and develop speaking skills. With better communication skills, the potential is greater to do better in job interviews, land better jobs, accomplish more and advance more quickly than poor speakers/presenters.
Audiences: All attendees
Moderator(s):
Peter Moon, I&EBD Chair, Hartford Steam Boiler Inspection & Insurance Co.
Speaker(s):
Sharol Parish, free-lancer
SLA Units: Insurance & Employee Benefits Division
Sponsors: BASCH SUBSCRIPTIONS, INC
LexisNexis
Women & Management
Monday, June 6, 2005 3:30PM - 5:00PM
Location: Toronto Convention Ctr, Room: 203D
Leadership & Marketing/Top Tier Professionals
As librarians move into managerial positions we assume that we will supervise and manage people just like us. As women continue to move into managerial roles, we often are responsible for managing professsionals and staff in other fields. Our panelists discuss the realities of management positions that include managing non-librarians or non-library units.
Moderator(s):
Jan Combopiano, Catalyst, Inc.
Speaker(s):
Laura Mancini, Director Library Services, Oakland (Michigan) County Library
Suzi Hayes, Director, Parkland Library
Jeanne Miller, Project Manager, University of Michigan; Center for the Education of Women
SLA Units: Solo Librarians Division
Leadership and Management Division
Women's Issues Caucus
Sponsors: EOS International
"But I Don't Like to Market Myself!"
Tuesday, June 7, 2005 11:30AM - 1:00PM
Location: Toronto Convention Ctr, 206B-C
Let's face it, most of us didn't get our MLS in eager anticipation of launching marketing campaigns. Mary Ellen Bates will give you some strategies, tips and techniques for (almost) painless marketing of your information center and of surfacing the unique skills and expertise you bring to your organization. You may never find marketing to be your favorite activity, but Mary Ellen will at least help you promote yourself and your library in ways that will work for you.
Moderator(s):
John DiGilio, Thomson West
Speaker(s):
Mary Ellen Bates, Bates Information Services
SLA Units: Legal Division
Sponsors: Dialog
Choosing Systems for Museums/Libraries
Tuesday, June 7, 2005 11:30AM - 1:00PM
Location: Toronto Convention Ctr, Room: 201E
Advice from those who have been there
Selecting the right collections management system for your museum is crucial, but knowing what criteria to use and how to proceed can be a little overwhelming. To discuss the importance of choosing the right Collections Management System (CMS) the panel discussion will provide you with some insight as to how and what to expect in order to slect and acquire a CMS.
Difficulty Level: Level 1
Audiences: All attendees
Moderator(s):
Mr. Gerald F. Patout, Jr., Head Librarian, Williams Research Center/Historic New Orleans Collection
Speaker(s):
Diane Bowden, Systems Analyst, Dept. of Canadian heritage, The Canadian Information Network
Panelist(s):
Diane Bowden, Systems Analyst, Dept. of Canadian heritage, The Canadian Information Network
Mr. Christopher Bursik, MINISIS
SLA Units: Museums, Arts & Humanities Division
Marketing Intangibles and Tangibles: Selling Information Services/ Luncheon
Tuesday, June 7, 2005 11:30AM - 1:00PM
Location: Toronto Convention Ctr, Room: 201F
LMD Marketing Section Program
An analyst from Outsell Inc. will present the company’s advice on creating the message and delivery format for selling the value of information services to potential clients. Niche marketing principles are important here.
Difficulty Level: Level 2
Audiences: All attendees
Moderator(s):
Becky Smith, UIUC
Speaker(s):
Mary Corcoran, VP and Lead Analyst, Outsell, Inc.
Ticketed Event# 620 Price: $20
SLA Units: Leadership and Management Division
Sponsors: Factiva
ProQuest Company
Practices and Concerns Associated with Outsourced and Insourced Information Services
Tuesday, June 7, 2005 11:30AM - 1:00PM
Location: Toronto Convention Ctr, 203A
Consultants' Section program and luncheon
Report on a 2004 Study of Practices and Concerns Associated with Outsourced and Insourced Information Services. This study tries to clarify trends, practices, concerns, and outcomes related to outsourcing/insourcing of information center services. The findings point to several specific skills as success factors for a productive client-consultant relationship, and suggest opportunities for professional development activities to help suppliers of information services manage client relations. The findings point to several specific skills as success factors for a productive client-consultant relationship, and suggest opportunities for professional development activities to help suppliers of information services manage client relations. At this luncheon session you will hear what tools are needed for developing specific competencies relevant in this field. A key component in this initial phase of the study has been direct input from organizations with experience purchasing or delivering such services..
Difficulty Level: Level 2
Audiences: All attendees
Moderator(s):
Ulla de Stricker, President, de Stricker Associates
Speaker(s):
Annie Joan Olesen, Director, A9 Consulting, Denmark
Ulla de Stricker, President, de Stricker Associates
Ticketed Event #580 Price: $40
SLA Units: Leadership and Management Division
Consulting Section of DLMD
Copyright, International Style!
Tuesday, June 7, 2005 1:30PM - 3:00PM
Location: Toronto Convention Ctr, Room: 206E
Copyright, International Style!
Explore the concept of copyright and how it is interpreted differently in different countries. How does culture influence the concept of copyright? Is the idea of a "global" copyright even possible? Join this panel of experts in discussing these and other copyright issues.
Moderator(s):
Laura Speer, Swidler Berlin Shereff Friedman LLP
Panelist(s):
Lesley Ellen Harris, Copyright lawyer, Copyright, Licensing & E-Commerce News
Bruce B. Funkhouser, Vice President, Business Operations and International, Copyright Clearance Center
Jean Dryden, Copyright! Advisory Services
Mr. Kelly Gill, Gowling Lafleur Henderson, LLP
SLA Units: Legal Division
Leadership and Management Division
Sponsors: EOS International
InfoCurrent
Knowledge Sharing to Provide Security
Tuesday, June 7, 2005 1:30PM - 3:00PM
Location: Toronto Convention Ctr, Room: 201F
On the Homefront and the Frontlines
Learn how the many agencies that formed the Department of Homeland Security are sharing information; and how the Homeland Security Digital Library and Memorial Institute for the Prevention of Terrorism are working to keep you safe.
Audiences: All attendees
Moderator(s):
Ms Carol E Ramkey, Director, Gray Research Library, Marine Corps University
Panelist(s):
Dr Brad Robison, Director, Memorial Institute for the Prevention of Terrorism Library
Ms. Kathy Eighmey, Library Services Coordinator, Dept. of Homeland Security
Ms. Greta E Marlatt, Information Services Manager, Naval Postgraduate School
SLA Units: Military Librarians Division
Sponsors: Dialog
Elsevier
Open Access: Evaluating Quality and Participation
Tuesday, June 7, 2005 1:30PM - 3:00PM
Location: Toronto Convention Ctr, Room: 205A-B
OK, we've gotten with the program, and we know what Open Access is. Let's take the next step. How do OA journals perform with citation analysis? How does self-archiving affect readership? How do publishers determine their business models? What are the most effective ways to engage faculty attention and participation in OA publishing?
Audiences: All attendees
Moderator(s):
Lynn Berard, Head, Science Libraries, Carnegie Mellon University
Speaker(s):
George Kendall, Production, Licensing, and Marketing Manager, PNAS
Marie McVeigh, Thomson ISI
Peter Suber, Professor of Philosophy, Earlham College
SLA Units: Science & Technology Division
Biomedical & Life Sciences Division
Chemistry Division
Engineering Division
Physics-Astronomy-Mathematics Division
Sponsors: Cambridge Scientific Abstracts (CSA)
ProQuest Company
Springer Science and Business Media
Thomson Scientific
Outsourcing/Offshoring: Decision-making, If the Decision is Yours to Make.
Tuesday, June 7, 2005 1:30PM - 3:00PM
Location: Toronto Convention Ctr, Room: 206A
The quest for vision and answers
Speakers will share decision processes used in evaluating how a strong client service model will be impacted—positively or negatively—by a move to outsourcing/offshoring. Some information professionals make the move under mandate. Others have been partners in the decision-making. Speakers with the latter experience will share their evaluation process and end results.
Difficulty Level: Level 2
Audiences: All attendees
Speaker(s):
Dr. Toby Pearlstein, Director, Global Information Services, Bain & Company, Inc.
Cindy Hill, Manager, Sun Library, Sun Microsystems, Inc.
SLA Units: Leadership and Management Division
Sponsors: LexisNexis
The Challenges of Consulting Work Outside North America.
Tuesday, June 7, 2005 1:30PM - 3:00PM
Location: Toronto Convention Ctr, Room: 202A
LMD's Consultants Section Program-Open to All.
A panel discussion with Susan Henczel, Jesus Lau, and Sylvia Piggott -- What factors influence the client relationship in the various parts of the world? What skill sets are therefore relevant?
Difficulty Level: Level 2
Moderator(s):
Ulla de Stricker, President, de Stricker Associates
Speaker(s):
Sue Henzcel, Convenor, CAVAL , Ltd, Collaborative Solutions, Melbourne, Australia
Jesus Lau, Director, USBIVER Library,Universidad Veracruzana, Mexico
Sylvia Piggott, Global Information Solutions Group, Montreal, Canada
SLA Units: Leadership and Management Division
Consulting Section of DLMD
Enter the Matrix: Social Network Analysis
Wednesday, June 8, 2005 11:30AM - 1:00PM
Location: Toronto Convention Ctr, Room: 104B
Learn how matrices and graphs can be used to unlock seemingly invisible relationships between people, companies, and even terrorist organizations. Learn the concepts and techniques behind SNA. What type of questions should be asked? What type of software should you use? Join panelists as they explain how to create your own "matrix revolution."
Audiences: All attendees
Moderator(s):
Kathryn Pease, Newsday
Speaker(s):
Brant Houston, Investigative Reporters and Editors
Jaimi Dowdell, Investigative Reporters and Editors
SLA Units: News Division
Sponsors: LexisNexis
Success Stories of Solos
Wednesday, June 8, 2005 11:30AM - 1:00PM
Location: Toronto Convention Ctr, Room: 201E
Solos, this is your chance to share your triumphs with people who understand the challenges you face every day: your fellow Solo librarians. Each year we gather together to celebrate our success stories. Librarians from all types of organizations share the problems they faced and how they achieved success. We also share some of the issues and frustrations we are currently facing and brainstorm tips for solving our problems.
Speaker(s):
Kathleen Rainwater, Gates Corporation
SLA Units: Solo Librarians Division
Sponsors: Swets Information Services
Making the Transition From Librarian to Analyst
Wednesday, June 8, 2005 1:30PM - 3:00PM
Location: Toronto Convention Ctr, Room: 202D
Considering change can be difficult, especially when the path is not well marked. Information professionals can move themselves into analyst positions and several steps can facilitate this transfer. Some involve a self-assessment of basic personality characteristics against those of a successful analyst; others require additional training and education. This panel provides you an opportunity to hear real-world examples of how analysts work, and to ask questions about the training and skills you need to make a successful transition from information to analysis.
Audiences: All attendees
Moderator(s):
Ms. Bonnie Hohhof, Editor, Society of Competitive Intelligence Professionals
Panelist(s):
Ms. Margaret Metcalf Carr, Intelligence Analyst, Department of Defense
Ms. Stephanie Fitch, Director, Millenium Pharmaceuticals
Ms. Ellen Reen, Business Intelligence Consultant, Western New York Technology Development Center
SLA Units: Competitive Intelligence Division
Sponsors: Infotrieve, Inc.
Presenting Business Information
Wednesday, June 8, 2005 1:30PM - 3:00PM
Location: Toronto Convention Ctr, Room: 105
Communicating the results of business research effectively to users can be just as important as carrying out the research itself. This panel session will examine the methods, formats, presentation and writing skills that can be used to distinguish your information output to your users. Session will be sponsored by "Business Information Alert" published by Alert Publications
Audiences: All attendees
Moderator(s):
Victoria Connor, Deutsche Bank, London UK
Panelist(s):
Andrea Thomas, Ernst & Young
Amelia Kessel, Owner, MarketBase
SLA Units: Business & Finance Division
The Future of Librarians in the Workforce — An Interim Report
Wednesday, June 8, 2005 1:30PM - 3:00PM
Location: Toronto Convention Ctr, Room: 201C
Dr. Griffiths is leading a two-year, IMLS-sponsored study that will identify the nature of anticipated labor shortages in the library and information science (LIS) field over the next decade; assess the number and types of library and information science jobs that will become available in the U.S. either through retirement or new job creation; determine the skills that will be required to fill such vacancies; and recommend effective approaches to recruiting and retaining workers to fill them. The study will result in better tools for workforce planning and management, better match of demand and supply, and improved recruitment and retention of librarians. In this presentation Dr. Griffiths will present the study methodology, including the roles of the partners in the study — the University of Pittsburgh, Syracuse University, the Special Libraries Association (SLA), the Association of Research Libraries (ARL), and the American Society for Information Science & Technology (ASIS&T) — along with preliminary study results.
Speaker(s):
Dr Jose-Marie Griffiths, Dean, School of Information and Library Science, University of North Carolina at Chapel Hill
SLA Units: Special Libraries Association
Envisioning the Law Library Ten Years from Now
Wednesday, June 8, 2005 1:30PM - 3:00PM
Location: Toronto Convention Ctr, Room: 206D
Envisioning the Law Library Ten Years from Now
After identifying trends in recent years and seeing how they have impacted the role of the librarian, and the space known as the library, our speakers will look to the future. They will speculate, theorize and dream about what the future hold two, five and ten years from now for law librarians and law libraries.
Moderator(s):
Cindy Spohr, Senior Director, Librarian Relations Group, LexisNexis
Speaker(s):
Michael Saint-Onge, LexisNexis
Laura Ikens, American Bar Association
SLA Units: Legal Division
Sponsors: LexisNexis
