"Digitization Projects: Where the Past and Future Meet," Kathleen Hale, State Library of Pennsylvania; William Fee, State Library of Pennsylvania
"Integrating RSS, Video Tutorials, and Course Management Software with Library Instruction and Outreach Initiatives for University Students and Faculty;" Pete Kirlew, Virginia Commonwealth University Libraries"Boolean vs. Semantic Search Interfaces: Which Work Better" Brandy E. King, Center on Media and Child Health, Children?s Hospital Boston
"Search and Retrieval: the Low Cost Mission of Google Mini," Sheila Weir, Program for Appropriate Technology in Health
"Conducting a Comprehensive Communications Audit," Barbie Keiser, BEK Inc.; Pamela H. Stein, Clientize.com, Inc.
Contributed Papers - Management Issues
"Say What?": Perfecting Communication Skills from "Hi" to E-mail," Margery M. Fernald, Hogan & Hartson L.L.P.
"Tradition and Transformation Converge: From Hellenic Museum and Cultural Center to Hellenic Library and Museum," Brian Oliver, Dominican University MLIS Candidate
"Getting to Know Your Academic Community: The Approach of New Science Librarians Figuring it Out!" Natalie Waters, McGill University, Schulich Library; Anna Stoute, McGill University, Macdonald Campus Library
"A Reincarnation in 'The Morgue'" Patricia L. Sharp, University of Pittsburgh, Hillman Library
Contributed Papers - Customer Service Issues
"How Do We Really Feel About Training End Users? The Ambivalence of Information Professionals in the Instruction of End Users," Maribeth W. Eisenmann, Bain & Company Inc.
"Browsing in the Special Library: The Caterpillar is not Dead, a Call for Metamorphosis," Charles Hageman Frey, Nelson Mullins Riley & Scarborough LLP
"Connecting People with Information by Improving Information Architecture", Haymwantee Singh, New Jersey Institute of Technology
"The Information Professional as Personal Shopper: How You Can Add Value in Your Organization as a Strategic Information Consultant," Eddie Watkins, Dialog
