Customer Service
IF=CCC: Information Fluency is Now a Core Competency on Campus, Beth Bloom, Librarian/Associate Professor, Seton Hall University, South Orange, New Jersey
The Value of Storytelling in a Scientific-Technical Library, Sandy Bradley, Mary Ray, and Barbara Lupei, Naval Air Warfare Center Weapons Division, China Lake, California
Almost an eJournal: Using the Library Catalog for Local Hosting and Management of Electronic Periodicals, Corey Seeman, Director, Kresge Business Administration Library, The University of Michigan, Ann Arbor
The Lost Art of Interviewing: How to Hire Without Regret, Julie Schein, Vice President, and Belinda DeLisser, Senior Recruiter, The Cadence Group, Atlanta
Innovative Use of Technology
Library 2.0: RSS Feeds Dynamic Uses for Special Libraries, Lauree G. Hart, Web Systems Librarian, Wheaton Franciscan Healthcare, Brookfield, Wisconsin
Federated Search at the Intel Library: From Requirements to Implementation, Barclay Hill, Manager, Library Web and Systems Group, Intel Library, Corporate Technology Group
Enhancing Synchronous Online Library Instruction Services in Blackboard: Using the Horizon Wimba Live Classroom System, Peter Kirlew, Reference Librarian for the Sciences and Engineering, Virginia Commonwealth University Libraries, Richmond
Social Search Comes of Age, Deborah Richman, Senior Vice President, Marketing and Business Development, Collarity, San Francisco, California
Management Issues
Developing and Managing Embedded Library Services: A Synthesis of Best Practices, David Shumaker, School of Library and Information Science, Catholic University of America, Washington, D.C.
"Co-Sourcing" Secondary Research: Partnerships between Internal Researchers and External Information Brokers for Greater Business Value, Jennifer Jenkins Szedlak, IPG Research Alliance, Hewlett-Packard Company, Corvallis, Oregon
Preparing for a Leave of Absence in the Special Library: Who Will Mind the Shop While You are Gone? Holly Flynn, Head, Mathematics Library and International Center Library, Michigan State University, East Lansing, Michigan
Patents: Dusty Old Legal Documents or Novel Sources of Information? Ron Kaminecki, Director, Intellectual Property Content, Thomson Scientific, Chicago
Presentations
Information Standards - Featuring Web 2.0, and the presenters were Sophia Guevara, Jill Hurst-Wahl and Ken Okaya
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