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Information Outlook

Features

16 Skills and Competencies Needed in a Knowledge Economy
Knowledge management (KM) is an unfortunate, and in many respects unhelpful, term. Knowledge is in people's heads--and managing it is an impossible task. What you can do, and what knowledge management is all about, is stimulating and managing an environment in which knowledge is created, shared, harnessed and used for the benefit of the organization, its people and its customers. In this article, Nigel Oxbrow explores the need for new roles and starts to define the skills mix required by the people and teams which design, build and nurture KM environments.

22 An Interview with Nancy Dixon
Nancy Dixon is Professor of Administrative Sciences at The George Washington University in Washington, DC and previously served as a member of the Human Resource Development graduate faculty at The University of Texas at Austin. She has recently been named faculty director for the April 2001 Knowledge Champions Institute, to be presented by the Special Libraries Association (SLA). Dixon is the author of the highly regarded book Common Knowledge: How Companies Thrive by Sharing What They Know. Gain some insight into her works in this compelling interview.

30 Retaining Workers in the Knowledge Economy: Six Propositions For the NEXT Generation
We have moved from a zero-sum game (one in which a gain for one side always entails a loss for the other) to one in which we can share, but not lose. In the old economy, scarcity was assumed, and always increased a thing's value. In this new economy, abundance can be assumed. We have shifted from a worldview with a core proposition of "either/or" (either you have it or I have it) to one that accommodates a "both/and" possibility (both you and I can have the same thing… all of it, and more).Doug Wesley shares some important rules on how to retain knowledge workers

55 Freedom Forum Sends Piggott to South Africa Read about Sylvia Piggott's trip and see how you can become a part of this enriching program.

5 Executive Outlook
Knowledge and Accountability

6 Making News

13 Strategic Learning and Development
The Innovation Imperative

15 Communications Outlook
Water, Water Everywhere, but Not a Drop to Drink

37 IRC Notes
Web Statistics Reveal Usefulness of SLA Site

39 Copyright Corner
Unpublished Works

47 Book Exerpts
Valuating Information Intangibles

51 Money Matters
SLA at a Glance

53 Research Briefs
The 2000 Salary Survey Report is Coming soon

61 Conference Countdown
San Antonio's River Walk: Walking the Walk

4 Marketplace

Index to Advertisers in this issue.

55 Coming Events