6 Using RSS: An Explanation and Guide
When customers come to Steven Cohen asking for the most up-to-date news, he now has a new way to provide them with the information they need. Cohen uses RSS (rich site summary) feeds to fill his customers' needs. Instead of bookmarking various sites and returning to them every day, RSS allows users to set up a system where news is delivered directly to their desktop.

12 The 2002 IFLA Review
For the 68th time, librarians from around the world gathered for International Federation of Library Associations and Institutions (IFLA) annual conference. This year's event, held in Glasglow, Scotland, had 4,765 participants from 122 countries, including 1,082 first-time attendees.

20 XML Under the Hood
XML (eXtensible Markup Language) is a set of rules for organizing information that will enable complex search, retrieval, and manipulation of data in many ways. This technology is something librarians must be aware of, according to Davida Scharf.

28 Visualization of Information Resources for Professionals
From the days of busy and monochromatic screens, online searching has never been easy, according to Tim Bray. But things have been gradually improving over the years. Now, Bray looks into the future and sees new possibilities for electronic searching.

32 Competitive Intelligence for the Information Center
Information professionals are often called upon to participate in an organization's competitive intelligence program, and they often play key roles in this process. However, information professionals rarely use the same techniques when evaluating their operations, according to Barbie Keiser.