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Valuating Information Intangibles ToC
Valuating Information Intangibles ToC Table of Contents

Acknowledgments vii
Executive Summary ix
How the Study Was Conducted xv
A Word About the Interviews xviii
Introduction 1
The Importance of Librarians and Information Professionals . . 2
Accounting for Intangible Assets 3
Intangible Assets in a Digital Economy 5
The Need for Multiple Methodologies 6
METHOD 1-Return on Investment and Cost Benefit Analysis 9
Return on Investment 9
Scope 9
Assumptions 9
Benefits of Approach 10
What This Method Does Not Do 10
Who Can Use 10
Methodology Steps 11
Cost-Benefit Analysis 13
Scope 13
Assumptions 14
Benefits of Approach 14
V%That This Method Does Not Do 14
Who Can Use 15
Methodology Steps 15
Variation 1 15
Variation 2 16
Variation 3 17
Variation 4 17
METHOD 2-Knowledge Value-Added 21
Introduction 21
Scope 22
Assumptions 24
Benefits of the Approach 25
What This Method Does Not Do 26
Who Can Use 26
Methodology Steps 27
Example 1 28
Example 2 41
METHOD 3-Intranet Team Forums 47
Scope 47
Assumptions 49
Benefits of the Approach 50
What This Method Does Not Do 50
Who Can Use 51
Methodology Steps 51
Example 53
METHOD 4-Intellectual Capital Valuations 57
Introduction 57
Scope 59
Assumptions 61
Benefits of the Approach 61
What This Method Does Not Do 62
Who Can Use 62
Methodology Steps 63
Customer (User or Client) Focus 65
Process Focus 66
Renewal and Development Focus 68
Human Focus 71
Financial Focus 72
Data Presentation 74
Data Interpretation 74
The Magic Number 77
Conclusions 79
References 81
Additional Web Sites 83
Additional Books 83
Additional Articles & Reports 84
Glossary of Terms 85
APPENDIX A-Organizations Interviewed 93
APPENDIX B-Return-on-Investinent Calculations 97
APPENDIX C-Intellectual Capital Valuation Metric Set 99
APPENDIX D-Employee Satisfaction Questionnaire 141
APPENDIX E-Personal Empowerment Assessment 147
About the Author 149

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