KMKS01. Fundamentals of Knowledge Management and Knowledge Services
| Instructors: | Guy St. Clair, SMR International Dale Stanley, SMR International Cynthia Hill, SMR International |
|
| Course Date & Location: | Saturday, 11 June 2011 SLA 2011 Annual Conference Philadelphia, PA, USA |
|
| IACET CEU Credit | 1.0 (SLA Members Only) | |
| Member Price US$ 495.00 |
Non-Member Price US$ 595.00 |
|
Please register through the conference registration system or onsite in Philadelphia.
This course links knowledge management (KM) theory to knowledge services, the management methodology that brings together information management, knowledge management, and strategic learning. Throughout the larger organization, the goal of knowledge services -- characterized as the practical side of KM -- is to strengthen research and enterprise-wide knowledge asset management, thus enabling contextual decision making and accelerated innovation. Participants learn techniques for implementing knowledge services, that is, for "putting KM to work," and in doing so, to support the organization as a knowledge culture. Topics covered include:
- Succinct history of KM/knowledge services
- Descriptions, concepts and definitions related to KM/knowledge services
- KM/knowledge services in the enterprise management environment
- The KM/knowledge services framework: people/process/technology
- The role of strategic learning in the knowledge environment
Course Learning Objectives
At the end of the course, participants will understand the role of KM/knowledge services in their organizations and the value of linking organizational KM/knowledge services efforts with strategic learning. They will return to the workplace with an action plan customized for their parent organization.
Specific Learning Outcomes:
- Establish the relationship between knowledge management and knowledge services
- Identify and connnect the fundamental elements (people, process, and technology) of the knowledge management/knowledge services framework
- Better ability to leverage of resources and capabilities
- Develop leadership support for the knowledge management/knowledge services function
At the conclusion of this course, participants will design an action plan for implementing a specific service enhancement for the parent organization, using learning outcomes from the course and based on their understanding of the current or potential role of knowledge management and knowledge services in their parent organization.
Performance Measure:
Course assessment, exercises and discussions will measure and evaluate the degree of understanding that participants achieve over the learning process.
Instructors:
 |
 |
 |
| Guy St. Clair | Dale Stanley | Cynthia Hill |
People are Saying:
"The discussion, readings and presentations were great. Guy covered a great deal of material in a very compressed time frame."
"A very personable presenter with extensive ties in the KM community. A great resource!"
RSS
Feedback form
