KMKS10. Collaboration, Cooperation and the Knowledge Services Impact
| Instructor: | Cindy Hill SMR International |
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| Course Dates: | 15 March - 2 April 2010 |
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| IACET CEU Credit | 1 (SLA Members Only) |
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| Member Price US$ 495.00 |
Non-Member Price US$ 595.00 |
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Registration is closed. |
* A late fee of $50 will be added to your invoice if you register at or after midnight (12:00 a.m. ET) on the first day of the course. Late registration does not guarantee live access to the first course session.
This course compares hierarchical and collaborative management techniques and provides attendees with guidelines for determining the value of resource sharing (when applicable) and for establishing the larger success of knowledge services as a management methodology in the continuing development of the knowledge culture for the larger enterprise. Topics covered include:
- the knowledge development/knowledge sharing environment in the parent organization (i.e., determining if collaboration is the way people want to work)
- collaboration vs. hierarchy as a management tool
- the silo/smokestack framework and determining its harm for the wider enterprise
- the financial implications of limited resource sharing
- applying "open source"/transparency management to the knowledge management/knowledge services workplace
Course Learning Objectives
At the end of this course, participants will recognize the value of knowledge development/knowledge sharing and the role of organizational leadership in building a sharing environment. Participants will examine the attributes of the knowledge culture and indicate why people are reluctant to share. Participants will also describe positive results when knowledge development and knowledge sharing are established as drivers for organizational success.
Specific Learning Outcomes:
- Conduct surveys and use other data-gathering techniques for determining the knowledge development/knowledge sharing ambiance in the organization
- Identify organizational leaders whose success is build on collaboration and trust
- Evaluate internal politics and learn how to use the current or potential political environment for enhancing knowledge development/knowledge sharing
- Establish an enterprise-wide awareness raising campaign to demonstrate the value of collaboration in innovation
At the conclusion of the course, participants will design an action plan for addressing a specific situation in which the lack of collaboration and resource sharing with respect to knowledge management/knowledge services impacts service delivery. Using learning outcomes from the course and based on their understanding of the knowledge development/knowledge sharing role in organizational management, the exercise will enable participants to return to the workplace with a product that can be incorporated into their work in their area of responsibility.
Performance Measure
Course assessment, exercises and discussions will measure and evaluate the degree of understanding that participants achieve over the learning process.
Prerequisites
While the primary goal in developing these programs is to allow SLA members to earn one or more certificates, each of these courses has inherent value and any course may be taken à la carte. KMSKS01 is recommended but not required.
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