KMKS12. The Knowledge Director: Competencies and Skills
| Instructor: | Guy St. Clair, President SMR International |
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| Course Dates: | 12 June 2010 (SLA 2010 Conference) | |
| IACET CEU Credit | 1 (SLA Members Only) |
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| Member Price US$ 495.00 |
Non-Member Price US$ 595.00 |
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This course defines the responsibilities of the organization's knowledge thought leader/corporate spokesperson and provides a description of organizational duties and expectations for knowledge services leadership with respect to management, organizational strategic learning, and service delivery. Topics covered include:
- the value of knowledge management/knowledge services in determining enterprise success
- the knowledge development/knowledge sharing construct in the specific organization
- the value of consensus and collaboration and their role in the larger organization
- communities of practice, one-on-one guidance, workshops, knowledge sharing activity rooms, and similar tools
Course Learning Objectives
At the end of this course, participants will demonstrate the established competencies, skills, and abilities for practicing as a professional knowledge director and relate the value of business competencies for knowledge professionals. Participants will identify self-evaluation skills, especially with respect to knowledge management and knowledge services. Participants will also compare key business issues aligned with knowledge management and knowledge services delivery in the organization and summarize attitudes about knowledge and the ability to lead the development of a knowledge culture for the organization.
Specific Learning Outcomes:
- Identify the knowledge development/knowledge sharing ambiance in the organization
- Match personal and professional competencies as they connect to knowledge management and knowledge services
- Establish methodologies for eliminating hierarchy, building collaboration, determining client/user needs, and changing long-instilled work practices and organizational structures
- Monitor and evaluate knowledge development and knowledge sharing in the organization
- Think in "big-picture" terms with respect to how the organization's knowledge management and knowledge services strengths can provide the foundation for an enterprise-wide knowledge culture
At the conclusion of the course, participants will design an action plan for identifying and working with their parent organization's knowledge champions, sponsors, partners, and skeptics to create a plan for building a knowledge culture. Using learning outcomes from the course and based on their understanding of the current or potential knowledge environment in the parent organization, the exercise will enable participants to return to the workplace with a knowledge management/knowledge services product that can be incorporated into their work.
Performance Measure
Course assessment, exercises and discussions will measure and evaluate the degree of understanding that participants achieve over the learning process.
Prerequisites
While the primary goal in developing these programs is to allow SLA members to earn one or more certificates, each of these courses has inherent value and any course may be taken à la carte. KMSKS01 is recommended but not required.
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