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Library Benchmarking and the Information Product Development Lifecycle Part II Integrating Benchmark Findings Into the Information Product Development Lifecycle October 26, 2005 |
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Benchmarking is a discipline that helps form the foundation for strategic planning and even more basic management of libraries and other information functions. Librarians are hungry for information on how their services compare to other libraries?, and benchmarking is one way to get informed. Benchmarking helps librarians gain invaluable quantitative and qualitative data on how their resource allocation compares to that of similar libraries, learn what innovative initiatives are in place in other libraries, and develop more robust strategic plans for their own libraries.
This seminar is divided into two parts. Part I will focus on the principles of benchmarking your library to others. This will include the various types of benchmarking research, what libraries can expect to get out of benchmarking research and how to use the results, success factors in benchmarking, and the why?s and how?s of benchmarking projects, including a five-step process for completing a benchmarking study. We will discuss tools and programs currently available for those interested in benchmarking. Part II will focus on benchmarking data as a decision-support tool. Participants will hear about using the results of benchmarking research to inform the strategic planning process. After laying out a framework for strategy development, we?ll look at how to use benchmarking study results to build a case for change or justify the current direction.
The two segments of this seminar complement each other, but each will stand on its own for those participants who choose to take just one.
Description
In the second segment of this seminar, the more strategic portion, we?ll focus on integrating benchmark research findings into the information product development lifecycle and the functional strategy. We will answer the question, ?What do I do with the results of my benchmarking study?? Examples of benchmarking data and resulting action items will be discussed. Participants will learn where in the strategic planning process benchmarking can help, and how to use results to drive the direction of the library. They will also learn how to frame the results of the study for customers, staff, and management in a way that makes the biggest impact.
Virtual Learning Series Speaker
Roger Strouse, Vice President and Lead Analyst, Outsell, Inc.
Karen Wilson, Director, Data Solutions with Outsell, Inc.,
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The Principles of Conducting a Library Benchmarking Project
**Replay - Through the latest in web-conferencing technology, SLA can now offer a replay of the audio and video of the seminar exactly as it occurred live. Purchase of a Replay includes a link to the session and a PDF of the handout.
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2005 Virtual Learning Series Homepage
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