Meaningful Measurement Systems: Linking Performance Measures from Organizational through to Employees April 21, 2004 Purchase a Replay! |
|
Your Virtual Seminar Leader. Rebecca Jones has an extensive background as a facilitator and consultant as well as a reference specialist, corporate information manager, and trainer. She has been a librarian since 1981 and is a principal of Dysart & Jones Associates (D&J). During the past 12 years with D&J, she has become recognized as a leader in the design and delivery of consulting and facilitation for a broad range of libraries and information organizations. Her focus is on helping libraries and information service develop plans, products and services and organizational infrastructures that are as visionary as they are tactical and responsive in a rapidly changing environment. She has significant experience facilitating organizational processes, such as decision-making, problem solving, conflict resolution, planning, and teamwork that improve an organization?s ability to adapt to new technologies, markets, and challenges. Rebecca?s specialty is in building cohesiveness among diverse groups of people at all levels of an organization or among organizations to accomplish their objectives. This is especially important when creating plans, programs and performance measures that will help everyone succeed. Rebecca is a frequent workshop and conference presenter, and is on the faculty of the University of Toronto?s Managing the Information Enterprise certificate program. Description Too often organizations develop one set of performance measures for customer satisfaction, another for operations and yet another for individual employees ? with no common thread binding them together. As the old adage says, ?what gets measured gets done.? A meaningful measurement system focuses attention on what is being done, what is most important for the organization and ensures that all measures are clearly linked with no disconnects or gaps. This seminar distinguishes the various types of measures that need to be integrated into a performance measurement system, and helps you define the types of measures most important for your organization ? from your operations through to every employee.
Targeted Learners
Critical Learning Questions 1.How do determine what performance measures are appropriate for your organization?
**Replay - Through the latest in web-conferencing technology, SLA can now offer a replay of the audio and video of the seminar exactly as it occurred live. Purchase of a Replay includes a link to the session and a PDF of the handout. You will have 30 days unlimited usage. Access will begin upon receipt of materials. |
RSS
Feedback form
