The 1996 Steven I. Goldspiel Research Grant was awarded to Drs. F. W. Lancaster and Linda C. Smith for a project examining the applicability of artificial intelligence/expert system (AI/ES) technologies to current and future special library operations. They comprehensively reviewed the literature in all relevant disciplines, identified applications in both library and non-library environments that are relevant to special library operations and services, determined the success or failure of relevant applications, and documented the determinants of success or failure. Findings provide guidance to information professionals on the appropriateness and utility of developing an AI/ES technology based system; provide guidance on the most promising approach to the development and implementation of AI/ES technologies; and present a synthesis of relevant applications to serve as the foundation and model for specific developments of AI/ES technologies. Results were presented at the 1997 SLA Annual Conference in Seattle. The report is available for interlibrary loan from SLA's Information Center at resources@sla.org.