What is the magic of Disney? Join Doug Lipp as he takes you on an entertaining and insightful journey behind the scenes to discover both the secret of Disney's success and how it has overcome spectacular challenges. |
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Mr. Lipp is an internationally acclaimed expert on customer service, leadership and diversity, motivates and challenges audiences around the world as a consultant and speaker. Mr. Lipp has spent over 25 years working from the front lines to the boardrooms of corporations around the world.
Formerly the head of training at Disney Studio's Walt Disney University, Doug Lipp also worked at Disneyland where he provided the well-known Traditions orientation program and other leadership courses. Pivotal in Mr. Lipp's career with Disney was his experience in the mid - 1980's when the corporate culture changed from the arrogant: we're the best, why change? To the progressive: don't rest on your laurels powerhouse corporation that it remains today.
Fluent in Japanese, Mr. Lipp was on the start-up team for Tokyo Disneyland, working in Japan for two years creating Disney's first international theme park. Both when he worked for NEC Electronics and currently in his private consulting practice, Mr. Lipp addresses the topics of global and domestic customer service, leadership, and cultural diversity with his clients in the United States and abroad.
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He is the author of 6 books including his most recent book The Changing Face of Today's Customer, which addresses how businesses can be more responsive to the growing number of foreign national customers and employees both in North America and internationally. It is endorsed by prestigious business leader Peter Ueberroth and One Minute Manager co-author, Ken Blanchard. Doug is also the author of Even Monkey Fall From Trees, about the balance of art and science for outstanding customer service. Visit Doug Lipp's Web site at www.douglipp.com |
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