Know Thyself and Thy Library So You Can Offer Top Service

Remember: Cost and value aren't the same. You may have a say in the cost. Your patrons determine the value.

BY JOHN R. LATHAM

Writing this column as we move on past the confusing Judeo-Christian festivals of faith and consumerism and into a New Year, one is inclined to reflect, but on what? In spite of the fact that it was instilled in me that one should never discuss sex, politics, or religion in polite company, you will have to bear with me. In good English middle class tradition I was brought up in the comfort of the Anglican church, which gave you signposts but left it up to you where you might end up by avoiding dogmatism at all costs. This has the advantage of allowing one to dispense with all the religious stuff while hanging on the philosophical bits, but the disadvantage of making one wonder who the hell one is. A bit like being an information professional in the 21st century.

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