WHEN ITS LIBRARY IN FT. LAUDERDALE, FLORIDA, COULD NO LONGER SUPPORT A RAPIDLY GROWING DEMAND FOR LIBRARY SERVICES WORLDWIDE, FRANKLIN TEMPLETON SAW INDIA AS AN OPPORTUNITY TO EXPAND THE LIBRARY TEAM AND IMPROVE ACCESS TO INFORMATION ACROSS MULTIPLE LOCATIONS
BY LARISA BRIGEVICH
Offshoring library jobs is a sensitive topic in library circles, often generating images of downsizing or even closing corporate libraries in the United States. The growing anxieties and concerns about losing our jobs to the emerging ranks of knowledge workers in China, India, Eastern Europe and other developing countries are not all unfounded. According to Forrester Research, by 2015, at least 3.3 million white-collar jobs and $136 billion in wages will shift from the U.S. to lower-wage countries. Librarians and information professionals in the developed countries need new strategies and skills to face challenges and take advantage of the opportunities presented by globalization. This article is a story of how a one corporate library has turned threats of globalization into opportunities for librarians and their clients.
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