PUTTING IN PLACE AN AUTOMATED SYSTEM FOR TRACKING VARIOUS SERVICE PROCESSES IN INFORMATION WORK CAN ASSIST TREMENDOUSLY IN EVALUATING THE TYPES OF CONTENT PURCHASED AND BEING ABLE TO ADEQUATELY REPORT ACTIVITIES TO MANAGEMENT WHEN MAKING FUNDING REQUESTS. BUT THE KEY QUESTION IS: HOW DO YOU DO IT?
BY ANN CULLEN, TOMALEE DOAN, TOBY PEARLSTEIN
In November 2007, the SLA Boston Chapter offered a program1 in which presenters from an academic and corporate library discussed how they used different software and systems to track their research work, and, consequently, were able to easily and accurately report on the value-added they contributed to their organizations.
You must login to read the rest of this article. Not a member? Join Online Now
RSS
Feedback form
