The trend toward user-centric services will continue to challenge the information profession and affect the ways we interact with our clientele.
| BY DEBBIE SCHACHTER, MLS, MBA |
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As with all information professionals who have been in the field for any length of time, I have seen a lot of changes in technology since I began my career almost 20 years ago. I've also noticed that most of the basic principles of the profession have remained constant during that time.
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