Frequently Asked Questions

Q: Where do I send my conference registration form?
A: If you are paying by credit card, you may fax your completed registration, including your credit card number, expiration date, name as it appears on the card, and signature to 1-301-694-5124.
If you are paying by check, please mail your completed registration form, with full payment, to: SLA c/o ExpoExchange PO Box 3379 Frederick, MD 21705-3379. Please do not mail any items other than you conference registration to this address as it will delay or prevent their processing.

Q: If I fax my registration, do I need to mail a hard copy as well?
A: NO! Please do not follow up your fax with a hard copy in the mail. This will result in your card being charged twice.

Q: How many people can register on each form?
A: Only one person can register on each form. Please complete a separate registration form for each attendee.

Q: Will I receive additional information about the conference after I register?
A: Yes. You will receive a confirmation of your registration once your registration and payment have been processed. If you provide a valid e-mail address, your confirmation will be e-mailed to you. If you do not provide a valid e-mail, but provide a valid fax number, your confirmation will be faxed. If neither of the previous two items are provided your confirmation will be sent via US Mail. For fastest service, it is recommended that you provide a valid e-mail address so that your confirmation can be sent to you electronically. YOUR CONFIRMATION SERVES AS YOUR RECEIPT. Please be sure you maintain this for reimbursement purposes as no receipts will be issued on-site.
Starting in late March, attendees will start receiving their conference materials in the mail. This will consist of your badge, your receipts and any tickets you purchase. Please bring these materials with you to conference. You will still need to check in at registration to receive your program and other conference materials. Having these materials with you will expedite the registration process.

Q: If I miss the on-line registration deadline, can I still register for the conference?
A: Yes, however, you must register on-site in Nashville at the hotel.

Q: If I cannot attend the conference, can someone else attend in my place?
A: Yes, you may send someone else in your place. All requests of this nature must be in writing and should faxed to SLA, c/o ExpoExchange 1-301-694-5124. Please note that if you are a member, and the person attending in your place is not a member, that individual will have to pay the difference between the member and non-member rate for registration and any relevant courses.

Q: How do I cancel my registration and request a refund?
A:All requests for cancellation must be made in writing and faxed to SLA, c/o ExpoExchange at 1-301-694-5124.
Cancellation requests received on or before May 15th, 2004, will receive a full refund. Cancellation requests received between May 16th, 2004, and May 31st, 2004, will receive a refund of fifty percent (50%) of their total registration fees. No refunds will be made for cancellations received after May 31st, 2004. This includes cancellations due to illness, weather conditions, late arrival, and/or other travel difficulties.

Q: How do I make a hotel reservation?
A: You can go on-line to the Nashville website at www.sla.org/nashville2004 and make your reservations through our website, or you may call Ambassador’s housing group at 1-800-370-8282 or 404-584-7458.

Q: I have special dietary concerns, how can I make sure those are met at the sessions I am attending?
A: Special Libraries Association does all it can to accommodate any special request. If you know you will be attending a session that serves food, please email conferences@sla.org and let them know the specific event.

Q: What if I don’t receive my materials or confirmation after I register?
A: Please call Expoexchange at 301-694-5243

Q: I have lost my receipt and I need a copy to turn in for reimbursement, how do I get one?
A: Please call Expoexchange at 301-694-5243

Q: I have already registered but I want to add on a ticketed event, can I do that?
A: Yes! You can go on-line and ad events to your registration or you can call Expoexchange at 301-694-5243

Q: Can I be put on a waiting list for a ticketed event that is sold out?
A: SLA does not keep a waiting list for sold-out events. Once you get to conference you can check the ticket exchange board for available tickets that someone: may be interested in selling.

Q: My Company is interested in Exhibiting, how do I register?
A: You can get the exhibitor form off of the www.sla.org/nashville2004 website or email Devonne Henry at devonne@sla.org

Q: My company is interested in sponsoring an event, whom do I contact?
A: Please contact Lashawn Charlton at lashawn@sla.org

Q: My question is not answered on this page, whom do I contact?
A: Please email conferences@sla.org or call 202-234-4700.

Q: What should I expect at my first SLA conference?
A: Please read the following article.