Contributed Papers

Below is a list of — and links to — contributed papers that will be presented at the conference. Customer Service IF=CCC: Information Fluency is Now a Core Competency on […] Read More »

Social life so far…

The conference is going gangbusters so far and it has been a lot of fun.  The CE Course on Leadership and Knowledge Services was great (as mentioned previously).  Others have […] Read More »

In Recovery

Several staff members and I made the rounds at the division open houses/receptions last night, and wound up playing blackjack in the IT suite (ok, it was with Monopoly money, […] Read More »

INFO-EXPO Photos and Video

The exhibit hall was sold out, and some vendors had some fun gimmicks to attract attention. I personally preferred the pedometer giveaway/contest because it encouraged participants to keep walking. For […] Read More »

Oh, What a Night!

There ain’t no party like an IT party, ’cause an IT party don’t stop. Many thanks to the IT crew for showing me a good time at their open house.  […] Read More »

Jumping into Wikis

Four hours of learning the ins-and-outs of wikis with Karen Huffman of National Geographic Society and Cassandra Shieh of Catholic News Service was an excellent way to kick off my […] Read More »

Hear from Your Peers About Customer Service

Each day of the conference, there is a different set of Contributed Papers presented.  These sessions offer a chance to learn about 4 different topics in 90 minutes, presented by […] Read More »

From Vermont’s Green Mountains to the Rocky Mountains – An SLA Conference First Timer’s View

Read my current and past articles from Information Outlook here – including the May issue’s interview with closing keynote speaker Scott Adams, the creator of Dilbert. Many of you may […] Read More »

Al Gore’s Speech

This was the first time I saw Al Gore in person on stage and his speech wasn’t quite what I thought I would hear. He crossed up my expectations to […] Read More »

Al Gore — Rock Star!

(An unapologetic gushing review of tonight’s guest speaker.) Wow.  No wonder Leonardo DiCaprio hangs out with this guy. Al Gore gave an impassioned and engaging talk at this evening’s opening […] Read More »

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