John Fenzel’s Open Letter to Mark Zuckerberg
In this open letter to Mark Zuckerberg, John Fenzel, senior Army Special Forces Officer, offers some unsolicited advice on how to be a better leader (and turn Facebook's stock price around).
A common thread in the letter is clear: focus your efforts on your users.
A few highlights:
"…you need to be leading from the front, with a clearly articulated vision of where you’re taking Facebook. When the floodwaters are rising, you need to be seen out there waste-deep in leaky waders helping people, pushing boats, rescuing cats and dogs and directing the rescue effort."
"You’re working hard behind the scenes, you say? Nice, but honestly, it doesn’t matter. Your company’s stock price is only an indicator—an indicator of confidence by the general public and by investors. Right now, confidence in Facebook is rapidly diminishing. And if you’re the 'face' of Facebook, your own confidence index is waning too."
"It all matters. And when there’s no customer support to address those concerns, most of us will just quit Facebook for good. Leaders in your organization will make a big deal about those concerns, and drive you toward real solutions. Managers will wring their hands, and often move your entire organization into a kind of 'paralysis by analysis.'"
Read the full letter: http://www.shellypalmer.com/2012/08/an-open-letter-to-mark-zuckerberg/
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