KMKS103 Knowledge Strategy: Developing the Enterprise-Wide Knowledge Culture

Instructors

Dale Stanley SMR International

Deb Hunt Mechanics’ Institute

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Members: $295  Non-members: $395

The content of this course is based on the premise that organizational effectiveness begins with an enterprise-wide knowledge culture, incorporating a knowledge strategy that matches the company’s business strategy.  The development and implementation of corporate knowledge strategy is the responsibility of the knowledge services director or other recognized knowledge professionals.  This course provides guidelines for developing the vision, mission, and values statements for aligning knowledge management (KM) and knowledge services with organizational priorities.  In the course, participants learn to identify critical steps–including change management and change implementation–for launching or enhancing service delivery for the benefit of the larger organization.  Topics covered include:

• knowledge strategy basics (definitions/applications/organizational role) — “strategy” vs. “strategic”
• organizational structure and the environment for KM/knowledge services
• visioning vs. planning
• determining strategic direction
• change management/change implementation
• infrastructure and planning for future needs

At the conclusion of this course, participants will design an action plan for first steps in implementing a knowledge strategy for addressing a specific situation with respect to knowledge management/knowledge services delivery in their parent organization.  Using learning outcomes from the course and based on their understanding of current or potential planning environment in the parent organization, the exercise will enable participants to return to the workplace with a product that can be incorporated into their work in their area of responsibility.

Performance Measures

A course assessment will measure and evaluate the degree of understanding that participants achieve over the learning process.

Prerequisites

While the primary goal in developing these programs is to allow SLA members to earn a Certificate in Knowledge Management, each of these courses has inherent value and may be taken a la carte.  KMKS101 is recommended, but not required, to be taken before this course.

What people are saying about the KMKS courses:

“The presenters are very knowledgeable…and did a good job of explaining [the topic].”

“Being able to bounce ideas off of and gain clarification from the instructors on the material covered was extremely helpful.”

“The instructors are knowledgeable and were able to communicate the concepts effectively.”