KMKS105. Change Management and Change Implementation in the Knowledge Domain

Instructors

Dale Stanley
SMR International

Deb Hunt
Mechanics’ Institute

Members: $295  Non-members: $395

This course provides information professionals with a set of tools and an essential knowledge-sharing perspective for implementing change in their organizations. Since 60% of all large-scale implementations fail to meet all of their objectives and fully 80% of those failures are due to change management issues, it is imperative that information professionals involved in any new initiatives learn change management and change implementation skills. Having a strategy, developing good plans, and managing the drive to implement are no longer enough to ensure success.

Change management focuses on the “human” side of implementation, working with those interpersonal skills that result in success in any operational activity. Especially applicable for the knowledge management and knowledge services (KM/KS) practitioner, change management supports the development and implementation of any knowledge-sharing system, each of which, notably, always involves people and change.

KMKS105 concentrates on change management as a critical implementation skill, with attendees learning the necessary links between how personal interactions impact and enable the application of a knowledge strategy that leads to the knowledge culture. Topics covered include the following:

• examples of change management and demonstrations of the critical implementation skills in organizational development
• the five most important aspects of change management and how ignoring them will almost surely lead to your project’s demise
• the organizational knowledge services strategy as a framework for examples of how change management can be applied in your organization

Performance Measure

A course assessment will measure and evaluate the degree of understanding that participants achieve over the learning process.

Prerequisites

While the primary goal in developing these programs is to allow SLA members to earn a Certificate in Knowledge Management, each of these courses has inherent value and may be taken a la carte. KMKS101 is recommended, but not required, to be taken before this course.

What people are saying about the KMKS courses:

“The presenters are very knowledgeable…and did a good job of explaining [the topic].”

 “Being able to bounce ideas off of and gain clarification from the instructors on the material covered was extremely helpful.”

“The instructors are knowledgeable and were able to communicate the concepts effectively.”