KMKS106. Critical Success Factors: Measuring Knowledge Services

Instructors

Dale Stanley

Dale Stanley
SMR International

Deb Hunt Mechanics’ Institute

Deb Hunt
Mechanics’ Institute

Members: $295  Non-members: $395

This course proposes techniques and tools for measuring knowledge services success, including a focus on the value of metrics and organizational service comparisons for continuous improvement.  The establishment of critical success factors, benchmarking, and such methodologies add value, user evaluations, discussion tracking, the growth of intangible assets and the like are all given attention.  Other topics covered include:

  • Factors relating to the success of knowledge services in the organization
  • Strategic learning and knowledge development and knowledge sharing as success indicators
  • The external environment and its influence on success
  • Knowledge-centered support for enterprise-wide success
  • Identifying and utilizing success partners
Performance Measures

A course assessment will measure and evaluate the degree of understanding that participants achieve over the learning process.

Prerequisites

While the primary goal in developing these programs is to allow SLA members to earn a Certificate in Knowledge Management, each of these courses has inherent value and may be taken a la carte.  KMKS101 is recommended, but not required, to be taken before this course.

What people are saying about the KMKS courses:

“The presenters are very knowledgeable…and did a good job of explaining [the topic].”

“Being able to bounce ideas off of and gain clarification from the instructors on the material covered was extremely helpful.”

“The instructors are knowledgeable and were able to communicate the concepts effectively.”

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