KMKS101. Fundamentals of Knowledge Management and Knowledge Services

KMKS101 | Fundamentals of Knowledge Management
and Knowledge Services

Instructors

Dale Stanley

Dale Stanley

SMR International

Deb Hunt Mechanics’ InstituteDeb Hunt

Mechanics’ Institute

Members: $295  Non-members: $395

This course links knowledge management (KM) theory to knowledge services, the management methodology that converges information management, knowledge management, and strategic learning. Throughout the larger organization, the goal of knowledge services—characterized as the practical side of KM—is to strengthen research and enterprise-wide knowledge asset management, thus enabling contextual decision making and accelerated innovation. Participants learn techniques for implementing knowledge services—that is, for putting KM to work—and in doing so to support the organization as a knowledge culture.  Topics covered include:

  • history of knowledge management/knowledge services
  • descriptions, concepts and definitions related to KM/knowledge services
  • KM/knowledge services in the corporate management environment
  • the role of strategic learning in the knowledge environment

At the conclusion of this course, participants will design an action plan for implementing a specific service enhancement for the parent organization, using learning outcomes from the course and based on their understanding of the current or potential role of knowledge management and knowledge services in their parent organization.

PERFORMANCE MEASURES

A course assessment will measure and evaluate the degree of understanding the participants achieve over the learning process.

What people are saying about the KMKS courses

“The presenters are very knowledgeable…and did a good job of explaining [the topic].”

“Being able to bounce ideas off of and gain clarification from the instructors on the material covered was extremely helpful.”

“The instructors are knowledgeable and were able to communicate the concepts effectively.”

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