KMKS102. The Knowledge Audit: Evaluating Intellectual Capital Use


Dale Stanley

Dale Stanley
SMR International

Deb Hunt Mechanics’ Institute

Deb Hunt
Mechanics’ Institute

Members: $295  Non-members: $395

KMKS102 provides techniques and guidelines for understanding and utilizing the knowledge audit, the evaluation tool that combines the methodologies of the standard needs analysis (asking what research resources and services people require to do their work) and the information audit (how research resources and services are produced or acquired and how the resources are actually used) to establish and evaluate knowledge assets for the larger parent organization. Topics covered include the following:

  • the distinctions between the needs analysis and the knowledge audit;
  • how to match organizational knowledge strategy with service delivery goals;
  • the Henczel seven-stage audit model; and
  • determining the scope and resource allocations for conducting the knowledge audit.

At the conclusion of KMKS102, participants will use learning outcomes from the course and their understanding of the current or potential value of the knowledge audit to their parent organization to design an action plan for implementing a specific service enhancement for their parent organization. This exercise will enable participants to return to the knowledge management/knowledge services workplace with a product that can serve as a foundation for a knowledge audit.

Performance Measure

A course assessment will measure and evaluate the degree of understanding that participants achieve over the learning process.


While the primary goal in developing these programs is to allow SLA members to earn a Certificate in Knowledge Management, each of these courses has inherent value and may be taken a la carte.  KMKS101 is recommended, but not required, to be taken before this course.

What people are saying about the KMKS courses:

“The presenters are very knowledgeable…and did a good job of explaining [the topic].”

“Being able to bounce ideas off of and gain clarification from the instructors on the material covered was extremely helpful.”

“The instructors are knowledgeable and were able to communicate the concepts effectively.”

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