INTEL-14: Identifying and Managing Biases in Research, Analysis, and Decision Making

INTEL-14. Identifying & Managing Biases in Research, Analysis, & Decision-Making

Member Price: $495  Non-Member Price: $715

Registration now open!

How do biases impact our information, knowledge, and competitive and decision intelligence behaviors and services?

How do cognitive biases affect the way our clients and users think, work, and make decisions?

How do cognitive biases affect the choices we make in our research, products & services, recommendations, and management decisions?

What can we do to help manage cognitive biases in ourselves, our teams…and our clients?

Sound research, intelligence, and decision-making rely on our seeing clearly our questions, problem-solving approaches, and efforts, yet biases impact what we do. The course presents introductory concepts and practices about cognitive biases and perceptual distortions that affect our research, analysis, and decision-making. While they are in and all around us, how mindful are we about how we identify and manage them? How do they get in the way of our seeing more…and more clearly? Topics we cover include:

  1. What are cognitive biases and how do they affect us?
  2. The most common forms of biases that affect research, analysis, and decision-making.
  3. How we can identify and minimize their impact on our thinking, actions, relationships, and performance.
  4. How we can identify biases in our teams and users, and minimize their impact.
  5. Techniques and tools that can help us – and our users – make better decisions and effect stronger outcomes.

As with each course in this program, this online course places special focus on opportunities for information professionals and considerations that relate to the transition from information and knowledge practices to competitive intelligence and decision support.

This course includes exercises/discussions involving 1) how identify common types of biases that affect research, analysis, and decision-making and 2) how minimize the impact of cognitive biases on these efforts.

Course Level

Fundamental– Essential concepts, practices, and resources to building intelligence practices.

Course Learning Objectives

At the end of this course, participants will be able to adopt measures to identify and begin managing cognitive biases in their research, analysis, and decision-effort, as well as help their work teams address biases. As a part of their research, intelligence, and management efforts,  participant will be able to take measures towards penetrating biases and assumptions to enhance own situational awareness and capabilities for foresight.

Specifically, participants will be able to:

  1. Understand the impact of implicit biases on our perspectives, practices, and performance.
  2. Facilitate and engage in discussions about personal and collective biases.
  3. Design activities and programs that help teams and users develop greater bias-awareness and apply tools to minimize the effects of biases.
  4. Form teams that are bias-aware and that can collaborate to minimize their effects.
  5. Apply techniques to make clearer and sounder decisions in information management and retrieval, knowledge management, analysis, intelligence generation, and strategic development.
  6. Guide our users and clients through biases that can impact their requests for and applications of information, knowledge, and intelligence products and services.

Participants will develop skills and abilities according to professional competencies outlined by professional associations and Knowledge inForm. Course assessment, exercises, and discussions will measure and evaluate the degree of understanding that participants achieve over the learning process.

About the Instructor

Cynthia Cheng Correia helps professionals and organizations enhance what they do. For over two decades, she has helped managers and companies develop their competitive intelligence (CI), critical foresight, and strategic capabilities through advising, training, improving processes and practices, & applying effective tools. Click here to learn more. 

Course Schedule

Lectures for the Competitive and Decision Intelligence Certificates Program courses are now pre-recorded. This offers participants more flexibility and convenience to listen to recordings according to their schedules. There will be only two live meetings focused on group discussions and questions for the dates listed in the course schedule, below.

COURSE DATES: 2021 course dates will be added soon.

Member Price: $495  Non-Member Price: $715

SLA and the instructors reserve the right to cancel the course if a minimum registration count is not met.

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