Refund Policy

All registration cancellations are subject to a $50 administrative fee.

Online Courses

Full refunds for online courses, minus the fee, will be made only if a written cancellation is received before the first day of the course. A 50% refund, minus the fee, will be granted on the first day of the course with written notification. Refunds will not be processed after the first day of the course. Cancellations for online courses should be sent to

Onsite Courses

Cancellations for onsite courses should be sent to, +1.703.647.4901 (fax), or to our headquarters mailing address. Deadlines for issuing refunds will be communicated as appropriate in advance of the course date. Contact SLA staff with any questions.

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Special Libraries Association

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