Technology & Troubleshooting

SLA uses GoToWebinar to present its online programs.

Please check with your IT Department to determine if you can access GoToWebinar live programs and recordings.  Conduct a GoToWebinar test session.

Always access the web portion of the webinar before the audio.  You can use your computer (VoIP) or your telephone (a toll call) to hear the program audio.  For assistance, read “Audio Fast Help.”  For more general assistance, you may want to review the GoToWebinar Attendee Quick Reference Guide.

System Requirements for GoToWebinar

Windows
Operating system: Windows® 8 or 7, Vista, XP, or 2003 Server
Browser: Internet Explorer 7.0® or newer, Mozilla® Firefox® 4.0 or newer, Google Chrome™ 5.0 or newer
Additional software: JavaScript™, Java™ 1.6 or higher recommended

Mac
Operating system: Mac OS®X 10.6 (Snow Leopard®), Mac OS®X 10.7 (Lion®), or Mac OS® 10.8 (Mountain Lion®)
Browser: Safari™ 3.0 or newer, Mozilla® Firefox® 4.0 or newer, Google Chrome™ 5.0 or newer
Additional software: JavaScript™

iOS
Device: iPad® 1.0 or newer, iPhone® 3GS or newer, iPod® Touch (3rd Generation) or newer
Operating system: iOS 4.2 or newer
Additional software: Free GoToMeeting App from the App Store (More information)

Android
Operating system: Android 2.2 or higher
Processor: 1 GHz CPU or higher recommended
Additional software: Free GoToMeeting App from the Google Play Store or Amazon App Store (More information)

Audio Options

VoIP Telephone
Audio quality can vary based on your audio, software/hardware manufacturer, as well as your operating system. Close other programs while attending the Webinar. To speak during an online program, a microphone or headset is required. Telephone number will be provided upon registration. PIN that enables speaking will be provided upon login.  Toll charges are paid by the participant.

For additional technical assistance with GoToWebinar, please visit GoToWebinar’s help page or call GoToWebinar.  For help accessing a particular program, you may also call 1-800-263-6317 in the U.S. and provide the Webinar ID.

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